Return Policy

We hope you love your AZU purchase. However, if you change your mind, you may return eligible items within 14 days of receiving your order in accordance with applicable consumer rights.

To be eligible for a return, items must be unused, in their original condition, and returned with any original packaging.

Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.

Personalised, custom-made, or made-to-order items cannot be returned unless faulty.

Once your return is received and inspected, any approved refund will be processed to the original payment method within 14 days.

If you receive a faulty or damaged item, please contact us within 48 hours of delivery and include photographs where possible.